Privacy Policy

Privacy Policy

Privacy Policy  


During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing agreement types, your previous address history and details of your Date of Birth. (Your Personal Data). This document is important as it allows us to explain to you what we will need to do with Your Personal Data, and the various rights you have in relation to Your Personal Data.


Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date or birth. Your Personal Data may also identify you indirectly, for example, your employment situation.

In the context of providing, you with assistance in relation to your claim Your Personal Data may include:

  • Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity
  • Employment details, employment history
  • Tenancy Agreements, Details Of Your Landlords, Any Information your Landlord Hold on you, Rent History, Details of your Property.


Both Parties are Engaging for the supply of services in order to perform those services, we have the right to use your Personal Data detailed below.

In order to perform those services , and to arrange the service you require, we have the right to use Your Personal Data for the purposes detailed below.

Alternatively, either in the course of initial discussions with you or when the services between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected.  For example, we may need to Submit Your Personal Data to third parties such as one of our chosen panel solicitors and any other third party for the purposes of pursing and processing a housing disrepair claim. We will only do this with your verbal consent following our telephone discussions and will advise you the names of each third party we share you Information with respond to requests from our regulator regarding how we processed your claim, or to make contact with you to seek feedback on the service you received.

In conjunction with requests from our regulator, we will use Your Personal data for contractual responsibilities we may owe our regulator Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject.  In such circumstances, we would be processing Your Personal Data in order to meet a legal, compliance or other regulatory obligation to which we are subject.


We will collect and record Your Personal Data from the Information you have provided on our website or from one of our landing pages or from what you have provided us directly, also we may get information from you to pursue your claim resulting in you providing information to us verbally and any missing information in writing, including email.

We may also obtain some information from third parties in relation to your claim but only with prior consent from yourself. We will also notify you who these 3rd parties are.


In the course of handling Your Personal Data, we will:

  • Record and store Your Personal Data on our Computer systems in house including ( Computer Systems, Hard drives, iCloud Systems, Websites, Emails, and 3rd party CRM). This information can only be accessed by employees and managers within our Firm and only when it is necessary to provide our service to you and to perform any administration tasks associated with or incidental to that service
  • Submit Your Personal Data to the HOUSING DISREPAIR solicitor, 3rd parties to progress the case such as, both in paper form and on-line via a secure portal. The provision of this information to a third party is essential in allowing us to progress your claim and to deal with any additional questions or administrative issues that your opponent may raise.
  • Use Your Personal Data for the purposes of responding to any queries you may have in relation to your claim or to inform you of any developments in relation to those claims which we might become aware of.


From time to time Your Personal Data will be shared with:

  • The HOUSING DISREPAIR solicitor, Financial Conduct Authority, The Financial Ombudsman Service/Financial Services Compensation Scheme or any 3rd parties involved in the process for progressing our  HOUSING DISREPAIR claim. Third parties who we believe will be able to assist us with your application.

In each case, your Personal Data will only be shared for the purposes set out in this customer privacy notice, i.e. to progress your mis-sold HOUSING DISREPAIR case.

Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.

We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the European Economic Area.


Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.

Your Personal Data will be retained by us either electronically or in paper format for a minimum of 12 months or as long as necessary, or in instances whereby we have legal right to such information we will retain records indefinitely.


You can:

  • request copies of Your Personal Data that is under our control
  • ask us to further explain how we use Your Personal Data
  • ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)
  • ask us to send an electronic copy of Your Personal Data to another organisation should you wish
  • change the basis of any consent you may have provided to enable us to market to you in the future (including with Housing Disrepair any consent in its entirety)


If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact:


If we feel we have a legal right not to deal with your request, or to action it in different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorized disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.

If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Sharing your personal information outside of Your company name

We may need to communicate your personal information to other individuals or organisations. For example:

We collect most of this information from you, direct or via our secure online client portal. However, we may also collect information:

from publicly accessible sources, eg Companies House or HM Land Registry;
directly from a third party, eg:
sanctions screening providers;
credit reference agencies;
client due diligence providers;
from a third party with your consent, eg:
your bank or building society, another financial institution or advisor;
consultants and other professionals we may engage in relation to your matter;
your employer and/or trade union, professional body or pension administrators;
your doctors, medical and occupational health professionals;
via our website—we use cookies on our website (for more information on cookies, please see our Cookies Policy
via our information technology (IT) systems, eg:
case management, document management and time recording systems;
door entry systems and reception logs;
automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems.

In dealing with your claim, we may also transfer your information to third parties providing us with support and administrative services for the more efficient processing of your claim and/or the legitimate business purposes associated with the operating of a law firm. Your details will be processed in each case in strict confidence and we will take all reasonable steps to ensure that any third party has sound security measures.

If after providing us with your personal information it becomes apparent we are unable to offer our service to you, we may, once we have your consent, pass your details to another company in order that they may attempt to secure legal representation for you.

We will not sell your information to a third party, except in the unlikely event that we sell our business, or a part of it; in which case we may sell your information as part of the sale to allow the purchaser to carry on providing some or all of our services to you.


Information About Cookies On Our Website

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website.
Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site.
Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

What Is In A Cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What To Do If You Don’t Want Cookies To Be Set?

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set, but you need to be aware that you might lose some functions of that website.

How Do I Disable Cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Mozilla Firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2. Privacy

How We Use Cookies

We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences. We also use cookies to help us improve the performance of our website and to provide you with a better user experience.

WordPress Cookies

Our website is powered by the content management system, WordPress. This may store cookies to increase the performance of the website and allow easier and quicker navigation throughout.

Google Analytics’ Cookies

Every time a user visits our website, Google Analytics generates anonymous analytics cookies. These cookies can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

Advertising Cookies

We also use cookies to assist in targeted advertising. We use cookies to more accurately target advertising to you, to show more relevant ads online. These cookies are anonymous. If you receive one of those cookies, we may then use it to identify you as having visited our site if you later visit other sites that are part of the Google advertising network, and will serve targeted advertising based on this information.

ASP.NET Session Cookie

These cookies are used to contain required information for the application to work, ASP.NET uses to store a unique identifier for your session. The session cookie is not persisted on your hard disk.
We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).