Housing disrepair complaints procedure

Housing disrepair complaints procedure

Housing disrepair complaints procedure

Housing disrepair complaints procedure

Housing disrepair complaints procedure: Living in a rented property in the UK comes with a lot of perks – flexibility, location options, and sometimes, even a cute garden! But what happens when your haven starts feeling more like a hassle due to disrepair issues? A leaky roof, a broken boiler, or faulty electrics can quickly turn your dream home into a nightmare.

The good news is, as a tenant, you have rights! Here’s a breakdown of the disrepair complaints procedure in the UK, empowering you to take control and get those repairs sorted efficiently.

Step 1: Identifying Disrepair

Disrepair goes beyond just chipped paint or a squeaky floorboard. It refers to any issue that affects the property’s safety, health, or overall habitability. Here are some common examples:

  • Leaking roofs or windows
  • Faulty heating or hot water systems
  • Damp, mould, or condensation problems
  • Broken electrical fittings
  • Plumbing issues

Step 2: Check Your Tenancy Agreement

Before diving in, take a moment to familiarize yourself with your tenancy agreement. This document outlines the responsibilities of both you and your landlord regarding repairs and maintenance. It might specify certain communication channels or timelines for reporting issues.

Step 3: Document Everything!

Evidence is key! Take clear photos and even short videos of the disrepair. Include close-ups of the problem area and wider shots showing the overall context. If possible, note down the date you first noticed the issue.

Step 4: Report the Disrepair to Your Landlord

Now, it’s time to inform your landlord. Here are some communication methods:

  • Written communication: A formal email or letter detailing the issue, including the date, location, and any potential causes you suspect, creates a clear record.
  • Phone call: Follow up your written communication with a phone call to ensure your message is received. Keep a note of the date and time of the call, along with any key points discussed.

Step 5: Be Clear and Polite, But Firm

While maintaining a respectful tone, be clear about the disrepair and the urgency of the repairs needed. State your expectation for a timely response and outline the impact the disrepair is having on your ability to live comfortably and safely in the property.

Step 6: Keeping Track of Progress

It’s crucial to maintain a record of all communication with your landlord regarding the disrepair. This includes copies of emails, letters, and notes from phone calls.

Step 7: Knowing Your Rights

The Homes (Fitness for Human Habitation) Act 2018 gives you the right to live in a property free from serious hazards. Familiarizing yourself with this act will empower you to understand your rights and responsibilities as a tenant.

Important links

Housing Disrepair Advice: https://housingdisrepairadvice.org/contact

Housing Ombudsman: https://www.housing-ombudsman.org.uk/