How to Make a Housing Disrepair Claim

How to Make a Housing Disrepair Claim

How to Make a Housing Disrepair Claim

How to Make a Housing Disrepair Claim


Living in a poorly maintained property can be frustrating and even pose health risks. If you find yourself facing housing disrepair issues, it’s important to know your rights and understand the process of making a claim. In this blog post, we will guide you through the necessary steps to ensure you are adequately compensated for the inconvenience caused.

1. Recognizing Housing Disrepair:

Identifying housing disrepair is crucial before proceeding with a claim. Signs can range from persistent leaks, dampness, mold growth, faulty heating systems, structural defects, pest infestations, or inadequate insulation. Take detailed photos, record dates, and keep any relevant documents, such as complaints made to your landlord or repair requests, as evidence to support your case.

2. Immediately Inform Your Landlord:

Notify your landlord or housing association of the disrepair issues as soon as possible, preferably in writing. Provide a clear and concise description of the problem, specific locations, and when you first noticed the issue. Request a written acknowledgement of your complaint, ensuring a paper trail of communication exists.

3. Seek Professional Advice:

It’s advisable to seek professional advice, such as consulting a housing solicitor or speaking to a local Citizen’s Advice Bureau, to understand your legal rights and determine the strength of your claim. They can help assess the severity of the disrepair, inform you of any relevant laws and regulations, and guide you through the claims process.

4. Document Everything:

Maintain a comprehensive record of all communication with your landlord and any independent professionals involved in assessing the disrepair. Keep records of any expenses incurred due to the disrepair, such as alternative accommodation costs or damaged belongings. It’s crucial to have a paper trail that can substantiate your claim.

5. Pursue Mediation or Legal Action:

If your landlord fails to respond or address the disrepair adequately within a reasonable timeframe, consider pursuing mediation to reach a settlement without going to court. Mediation is a cost-effective and less time-consuming alternative. However, if a fair agreement cannot be reached, consult your solicitor to initiate legal proceedings. Courts can order repairs, compensation, and even an injunction requiring the landlord to rectify the issues promptly.


Housing disrepair claims are a necessary step towards ensuring decent living conditions. By understanding the process outlined above, you’re equipped with the knowledge to handle such situations effectively, ensuring your rights are protected and compensated for the inconvenience caused by housing disrepair.

Important links

Housing Disrepair Advice:

Housing Ombudsman: